Viewing Balances & Rewards

Once a Loyalty card is linked to Guest Ordering, the card's balance and availability rewards can be consulted.

View Balance screen in White Label App

To reach the “View balance screen”, the guest must be in the “My Loyalty Card screen” and from there the “View balance button” will be available.

The screen title will be the same as the button title, that can be changed in iOrder: (see: section iOrder elements overview: number 7)

Once in the “View balance screen”, the guest can see their balance and available rewards:

My Balance:

The following balances will display:

• Balances of "Value types" configured in Loyalty for that specific program. Loyalty | Programs | Program name | Value Types

  • The value types that will display are: Currency, Points or Items (any other type created by the customer)

  • The check box “Display on Widget” must be selected for that “value type” to display

  • The value types of “Total spend” and “Visits” will NOT display in this area

My Available Rewards:

For a reward to display in this area, the reward must be configured in Loyalty as follows:

• Aztec ID (i.e. promotion, discount or product) of the reward MUST BE unique in loyalty (same id cannot be used in more than one reward)

• The rewards must be within the valid period

• If linked to an event (Registration, birthday, etc…) must be within the configured interval

• Must be valid for the card

• Must be valid for the tier

• If the reward is limited to a period, it will not display outside that period

• The reward must be configured to display in the widget. Programs | Program name | Rewards | Reward name | Balance widget display | Show reward | Must be selected (true) - Some reward types will need to be converted to "Advance reward" to allow this option to display in Loyalty.

• There is a positive balance, so the reward is redeemable*

Site is NOT considered, so if there is a site limitation, the reward will show even if the guest is in a different site in WLA.